Just Some Frequently Asked Questions In General

Q - Can I ship my unit in the original box?
A - Yes, it's preferred actually! Please use your best judgment when mailing in your gear, and don't be embarrassed to ask your UPS / FedEx / postal worker for advice. Just please don't pack your boxes with torn out pages from the phone book, old t-shirts, paper towels, empty egg cartons, curtains, or your old bathrobe. Yes, seriously. Also keep in mind that these boxes quite literally get tossed around during shipping, so the safer your unit is packed, the safer it will arrive back in your hands.


Q - How do I go about scheduling an appointment to mod to my gear?
A - Here is how it works:

Contact us by phone or email to schedule an appointment for a modification. We require a 50% down payment.

Payment must be made within three (3) business days of scheduling, and can be made by credit card or through Paypal. Once payment is received, your scheduled appointment is confirmed.

We request that your unit is shipped to arrive two business days before your scheduled date. We also advise carefully packing your equipment. UPS recommends that there be at least 2" - 4" of packing foam/peanuts surrounding the unit. We WILL NOT ship a poorly packaged unit back to you, as it creates an unnecessary risk of equipment damage. Therefore, please pack thoroughly to avoid any additional charges for packaging materials!

We will contact you with a final invoice when your modification is complete. Once the final payment is made, you will receive a tracking number via e-mail, and your unit will be shipped back to you.

Please be aware, any completed units remaining unpaid in our shop for more than five business days from the time the final invoice is sent will accrue a $10 per day holding fee.


NOTE: Due to such high demand and because of our tight production schedule, we charge a cancellation fee (30% of the down payment amount) if you cancel your appointment once it has been scheduled. In the event you do cancel your appointment, please allow 3-4 weeks for your partial-refund to be processed. No down payments will be refunded for cancellations made within two-weeks of the scheduled appointment date. If you wish to simply reschedule, we require a two-week notice, and there is a nominal $25 rescheduling fee.