Please Contact Us!
Have a question or a comment for us?
Email us * at info@blacklionaudio.com ,
or you can call us directly at 773-549-1885.
Please feel free to give us a call Monday-Friday, 9:30am-5:30PM CST.
If you reach us after business hours, just leave a voicemail and we'll get back to you.
Our shipping address:
Black Lion Audio
1800 W Cuyler
Suite 2 East
Chicago IL 60613
Scheduling An Appointment
Here is how it works:
Contact us by phone or email us to schedule an appointment for a modification. We require a 50% down payment on all of our Digi modifications & the Motu 24i/o mod. All other modifications and BLA products require full payment up-front.
Payments must be made within three business days of scheduling, and can be made by credit card or through Paypal. Once payment is received, your scheduled appointment is confirmed.
Please note, if you cancel your scheduled appointment, there is a 30% cancellation fee of the payment made. No down payments will be refunded for cancellations made within two-weeks of the scheduled appointment date.
If you wish to simply reschedule, we require a two-week notice, and there is only a $25 rescheduling fee.
NOTE: We request that your unit is shipped to arrive two business days before your scheduled date. We also advise carefully packing your equipment. UPS recommends that there be at least 2" - 4" of packing foam/peanuts surrounding the unit. We WILL NOT ship a poorly packaged unit back to you, as it creates an unnecessary risk of equipment damage. Therefore, please pack thoroughly to avoid any additional charges for packaging materials!
We will contact you with a final invoice when your modification is complete. Once the final payment is made, you will receive a tracking number via e-mail, and your unit will be shipped back to you.
* Please read our disclaimer (below) regarding email correspondence. Thanks!